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Refund POLICY



We accept the return within 3 days and the exchange within 7. In the case of offers, the return is 1 day and the exchange is 3 days for products in new condition. 


Refund method

1 - Contact a customer service representative by sending a ticket from your account, including the type of products you want to retrieve and the reason for returning them.

2 - Put the product in the original package and make sure the package is sealed securely.

3 - Send the package from any post office of the shipping company.
4 - You will receive a product return policy on your email address registered with the Nawaem Abaya website through which you can deliver the product to the shipping company.
5 - The refund period after we receive the product ranges between 7 to 14 working days.


Replacement method

1 - Contact a customer service representative by sending a ticket from your account, including the type of products you want to retrieve and the reason for returning them.

2 - Put the product in the original package and make sure the package is sealed securely.

3 - Send the package from any post office of the shipping company.

4 - You will receive a product return policy on your email address registered with the Nawaem Abaya website through which you can deliver the product to the shipping company.

5 - After we receive the order. The amount will be returned to your wallet in Nawaem. You can request an alternative product and use your wallet balance



Terms of exchange and refund



1 - The return period is 3 days and the replacement period is 7 days after you receive the order.

2 - The products that are returned must be unused with the original package, and we cannot return the used product if it is damaged or washed and do not change it in any way.

3 - We do not accept returned goods from you without checking with us first.

4 - The shipping cost of return or exchange is borne by the customer unless it is due to an error on the part of Nawaem Abaya Store.


Return address


 If you want to return the product to the nearest return address, please send a ticket from your account, and a customer service representative will contact you within 24 hours.